Customer Service Representative (Montego Bay, Jamaica) - Advanced Call Center Technologies LLC

Advanced Call Center Technologies is offering Customer Service position in one of the leading call centers in Monteg Bay, Jamaica. Come and join the winning team!

Essential Duties and Responsibilities:

• Identifies, researches and resolves customer issues;
• Manages difficult or emotional customer situations;
• Responds promptly to customer needs;
• Solicits customer feedback to improve service;
• Responds to requests for service and assistance
• Maintains confidentiality; keeps emotions under control;
• Speaks clearly and persuasively in positive or negative situations; listens and gets clairification; responds quickly and effectivelyto customer questions
• Multitask well while speaking with the customer
• Demostrates accuracy and thoroughness; looks for ways to improve and promote quality
• Meet productivity and sales standards; completes work in timely manner; works quickly
• Is consistently at workand on time; ensures work responsibilities are covered when absent 
• Follows instructions, responds to management directions
• Takes responsibility for own actions; keeps commitments

Job Requirements: 

Education:

• Three (3) CXC subjects including English Language/ Call Center experience/Customer Service certificate from HEART Trust/NTA
• The ability to present a police record or receipt that police reord is in process is an asset
• Clear and concise communication skill
• Ability to build rapport over the telephone
• Data entry and basic computer skills
• Flexible to work various shifts including nights, weekends and public holidays
• Must be able to successfully pass crminal background check and drug screen
• MUST HAVE A VALID ID, TRN AND NIS

All resumes should be sent to: talentsourcejamaica@gmail.com

with ACT Customer Service Representative as email subject line.

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