Software Support Technician (Level 3)
Job Purpose:
The incumbent will support the Agency’s mandate and the effective delivery of service to customers by maintaining user up-time, using onsite and remote access technology to troubleshoot and resolve end-users’ issues
Job Responsibilities:
• Provides remote and onsite assistance to computer users, utilizing provided tools and telephone;
• Responds to support requests according to procedure, recording detailed diagnostic information;
• Collaborates with ICT team and vender support resources to resolve technical issues;
• Develops and maintains documentation on procedures as it relates to agency software as well as detailed help sheets for quick reference;
• Trains end-users on proper use of software installed;
• Attends relevant courses aimed at broadening the knowledge and skills relevant to responsibilities;
• Co-ordinates software system installation and monitor equipment functioning to ensure specifications are met;
• Performs other related duties as assigned.
Required Skills and Competencies:
• Sound knowledge of relevant computer applications and systems
• Sound analytical and problem solving skills
• Ability to work on own initiative as well as part of a team
• Ability to communicate effectively both orally and in writing
• Strong time management and organizational skills
• Energetic and sound customer service skills
• Competence in at least one OOP language preferable C++ or C#
Minimum Qualification and Experience:
• Diploma in Information Technology or related field;
• Two (2) years related experience;
• Familiarity with various Operating Systems level.
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit the website at: www.pica.gov.jm/http://picajobs.picaserv.com for details. Submission of applications, accompanied by detailed résumés, including the names of two (2) references, should be submitted via the web no later than Monday, 12th March, 2018, to:
Director, Human Resources
Director, Human Resources
Passport Immigration and Citizenship Agency
8 Waterloo Road Kingston 10
Please note that no hand delivered application will be accepted and that only shortlisted applicants will be contacted.
Please note that no hand delivered application will be accepted and that only shortlisted applicants will be contacted.
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