JOB DESCRIPTION
JOB SUMMARY:
The Claims Administrator will have the responsibility to manage claims within the company Extended Warranty TPA business, managing relationships with Automotive Dealers, and also claims key contacts across the region. Duties include, but are not limited, to the items listed below. Duties are subject to change at the request of the Automotive Warranty Manager.
Job Responsibility:
1. Claims Administration and Management
- Asses new claims submitted by dealers into claims system or through clients’ systems.
- To check the documents completion sent by Dealer / workshop.
- System data entry to from the document.
- Warranty policy validity check.
- Liaise with dealer / workshop for missing or incomplete document.
- Claim forwarding to be processed for eligible claims.
- Ensure claims are assessed effectively, accurately and timely.
- Assist and ensure appropriate handling of warranty-related paperwork and activities within the Extended Warranty program.
2. Fraud & Complaints Management
- Work with claims team in battling any possible fraud incidents. Incumbent to raise red flags if there are fraud alerts.
- Determine authenticity of the claims submission.
- Handle complaints, allegations of damage, and other issues in a quick and efficient manner.
OTHER GENERAL DUTIES AND RESPONSIBILITIES
- Share key information with team.
- Handle calls from clients and customers where necessary.
- Assist the Automotive Warranty Manager with on call duties (when necessary).
- Training will be provided as part of the role and staff development.
- Perform any other duties as assigned by the Automotive Warranty Manager.
Requirements:
- Preferred candidate with working experience in automotive service centre and service customer reception processes.
- Candidates without automotive working experience but knowledgeable in automotive terms and passionate to learn are encourage to apply.
- Good verbal and written communication in English, Malay and Chinese
- Efficient and high attention to detail.
- Self-motivated person who is comfortable in working in a result-based position.
- Strong ability to plan and manage time is essential.
- A friendly, professional manner is imperative, as is the ability to prepare and make presentations effectively.
Address
Suite 19-02, Level 19, G Tower, Jalan Tun Razak, 50400 Kuala Lumpur
RECRUITMENT FIRM SNAPSHOT
Min 1 year (Junior Executive)
Malaysia - Kuala Lumpur - Menara UOA Bangsar
Average Processing Time
More Than 2 Weeks
Registration No.
951627-W
Industry
Human Resources Management/Consulting
Company Size
1 - 50 Employees
COMPANY OVERVIEW
BGC Group is an international recruitment and search firm with offices in Singapore, Hong Kong,Malaysia, Shanghai and Jakarta, who identifies and delivers "human capital" solutions; a key aspect to every successful company's growth.
We have been awarded one of the Top 10 HR firms in Singapore in 2009. We strongly believe that the quest for talent is not transitory, but continuous; to foster enduring relationships built on trust for both employers and job-seekers. With commitment for our clients' success and our people-oriented approach, we initiate and build strong partnerships and serve as a valuable extension to our clients' business
